How to activate your Pinnacle account

After registering for a Pinnacle.com account, you must activate it before you can log in. This guide explains the activation process and how to resolve common activation issues.

See also: How to register for a Pinnacle.com account

Activation process

Step 1: Check your email

Within 1 to 2 minutes of completing registration, you will receive an activation email at the email address you provided.

Important: Check your spam or junk folder if you do not see the email in your inbox.

Step 2: Click the activation link

Open the email and click the activation link. This verifies your email address and activates your account.

Step 3: Receive confirmation

You will receive a second email confirming activation. This email contains your Client ID.

Step 4: Log in

You can now log in using either:

Your email address and password
Your Client ID and password

Your account is ready to use immediately. You can make your first deposit and start using Pinnacle.com.

I did not receive the activation email

Activation emails typically arrive within 1 to 2 minutes. In rare cases, delivery may take up to 30 minutes.

If you have not received the email after 30 minutes:

1. Check your spam or junk folder

Email providers sometimes filter activation emails. Check all email folders before requesting a new email.

2. Request a new activation email

To request a new activation link:

Go to www.pinnacle.com
Click JOIN
Scroll to the bottom of the page, below the captcha
Click "Request a new verification email"

Or visit: https://www.pinnacle.com/en/account/signup/resend/

3. Verify your email address

You may have entered an incorrect email address during registration. To check which email is registered:

Go to www.pinnacle.com
Click "Forgot Email" below the login section
Enter your name, date of birth, and country
Submit the request

A pop-up will show a partial email address (for example, j***@g***.com) registered to your information.

4. Contact customer service

If the steps above do not resolve the issue, email customerservice@pinnacle.com with:

Country
Email address used during registration

The activation link does not work

If the activation link is not working:

Copy and paste the link into your browser address bar
Request a new activation email and use the latest link
Try a different browser or device

If the issue persists, contact customerservice@pinnacle.com for assistance.

Need help?

Contact Pinnacle.com Support at customerservice@pinnacle.com